PPM respects your personal privacy. We believe ensuring the security of your personal information is an important part of our job, and we strive to protect any personal information you may provide us.
Either before or when we collect personal information from you, we will explain how we intend to use and disclose it. We will limit the collection of personal information to that which is necessary to accomplish the identified purposes and will use and disclose it only for those purposes. If we wish to use or disclose your personal information for a new purpose, we will identify such purpose and obtain your consent prior to use or disclosure for such purpose, unless such consent is not required by law.
We collect personal information from you in a variety of ways when you interact with PPM. Some examples include but are not limited to situations when you:
The personal information we collect may include information such as your name, username, password, billing address, shipping address, telephone numbers, email address, and credit and debit card information. In some cases, such as when you ask us to ship an order or you purchase a gift or gift certificate, we may collect information about someone other than you, such as the name, address, telephone number and email address of the recipient. You represent and warrant that you have the right and authority or have obtained all necessary consents to provide any information, including personal information of another individual that is provided by you to PPM.
In most cases, we collect personal information directly from you. However, in some cases, we may obtain personal information about you from other sources. Unless there is a legal exception, we will obtain your consent to the collection of personal information about you from other sources.
We may also collect and use the following information when you visit our Website.
We use Google Analytics to record information about the pages viewed by all of our Website visitors. This data will be used, in aggregate form, to compile statistics and reports for PPM's use, and improve the online experience for all visitors. Typical uses of the data in this fashion would be to gauge the amount of interest in our site, to plan for site infrastructure improvements and/or to plan and evaluate marketing initiatives.
Most web browsers automatically accept cookies. If you would prefer to prevent your computer from accepting PPM cookies, you may follow your Internet browser’s steps for doing so. Please note, however, that if you do disable cookies from your browser, you may not be able to shop on or access certain sections of our Website.
PPM uses your personal information to offer and provide products and services (including to process and track orders, shipping, payment, etc.), manage our relationship with you, verify your identity and address, carry on our business operations and as may otherwise be required or permitted by law. Some examples of how we may use your personal information include:
PPM will not disclose your personal information to third parties for their direct marketing purposes without obtaining your prior affirmative consent. PPM will only disclose your personal information under the following circumstances or otherwise with your consent.
We may disclose or otherwise make available personal information to third party service providers that support our business operations or provide services on our behalf, such as third party shipping companies, payment card processing companies, companies who support the technical operation and maintenance of our Website, and companies who deliver surveys, contests, sweepstakes and other promotions, but we do not provide any more information than necessary for these purposes. We require all such service providers to keep your information confidential and secure, and to have privacy policies and practices with respect to personal information that are comparable to ours. In addition, we require that our service providers not use or disclose the personal information for any purpose other than providing the services to us or on our behalf, except as may be required by law.
Your personal information may be processed and stored in any country in which our affiliates or our service providers maintain facilities and may be accessible to the courts, law enforcement, and national security authorities of any such country through the laws of such country.
PPM may disclose or transfer personal information we have about you in connection with a potential or actual purchase, sale, lease, merger, amalgamation or other type of acquisition, disposition or financing all or part of our business or assets.
PPM may disclose your personal information as required or permitted by law, including, without limitation, to comply with a subpoena, warrant or other legally valid inquiry or order. PPM reserves the right to co-operate with local, national, or international law enforcement or other authorities in the investigation of improper or unlawful activities and this may require the disclosure of personal information. If such an investigation requires disclosure of personal information kept in our records, we may be required by law to cooperate. We also reserve the right to report improper or unlawful user activities on our Website, which may require the disclosure of personal information relating to those individuals conducting such improper or unlawful activities.
Visitors to our Website or one of our retail stores may choose to opt in to receive PPM email and/or PPM updates. PPM emails and information is sent only to individuals who choose to provide us with their name, address and email address for such purpose(s). Our subscriber database is not sold, rented or loaned to any third parties for direct marketing purposes. Subscribers wishing to update their contact information, or opt out of receiving PPM emails or information can do so at any time by using the unsubscribe link in any such electronic communication.
We collect aggregate information regarding open rates, page views, and generated sales from our HTML emails. Aggregate information does not personally identify individuals. Subscribers concerned about collection of aggregate information may unsubscribe in the manner described above.
Depending on the circumstances and the sensitivity of the information, we may obtain your consent to the collection, use and disclosure of your personal information in different ways. Express consent may be obtained verbally, online or in writing. Implied consent may be obtained when you approach us to obtain information, inquire about or order products or services from us, or through your use of a product, service or the Website.
You may withdraw your consent to our collection, use, and disclosure of your personal information at any time, on reasonable notice, subject to legal or contractual restrictions. We will inform you of the implications of doing so. For instance, withdrawal of consent may make it impossible for us to provide or to continue to provide certain products, services or information to you.
We will not refuse to provide a product or service to you if you choose not to provide us with your personal information, unless the failure to provide such information makes us unable to provide such product or service to you.
PPM will retain personal information for as long as necessary for the fulfilment of the identified purposes, or as otherwise required or permitted by applicable law(s). PPM will take reasonable steps to destroy, erase or render anonymous personal information that is no longer required to fulfill the identified purposes.
PPM has implemented security safeguards, appropriate to the sensitivity of the information, to protect personal information in our control against loss, theft, and unauthorized access, disclosure, copying, use, or modification. These security safeguards include organizational, technical and physical measures. Any personal information you provide to PPM on the Website during the ordering process is exchanged on a secure server. We use an advanced security system, the Secure Sockets Layer (SSL) protocol, to encrypt, or encode, information you send to us in the order process. The encryption process protects information, such as your credit card number, and billing and shipping information by scrambling it before it is sent from your computer. Only once we receive your information is it decoded, and we use all reasonable efforts to ensure its security on our own systems. If you create an account on the Website, your account information is protected by the password you use to access your online account. We strongly recommend that you do not disclose your password to anyone. PPM will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls or email messages).
We strive to ensure that any personal information we use and retain is as accurate, complete and up-to-date as necessary for the purposes for which it was collected. We do not routinely update personal information unless necessary for these purposes. Nonetheless, if our records regarding your personal information are inaccurate or incomplete, we will amend that information at your request. Requests for correction of your personal information should be directed to the PPM Privacy Officer at the address below. PPM account holders and subscribers to PPM emails may also update their contact information at any time by using our online subscriber services in My Account to do so.
At your request, we will provide to you a statement explaining the extent to which we hold personal information about you and how that information has been used or disclosed by us. You may also request access to your personal information in our custody or control. In order to verify that the information is being released to the proper individual, you may be asked to provide suitable identification or to otherwise identify yourself. If we are unable to provide you with a list of organizations to which we have actually disclosed your personal information, we will provide you with a list of organizations to which we may have disclosed your personal information. In certain circumstances, access to personal information may be denied. If we deny your request for access, we will advise you of the reason for the refusal. Requests for access should be directed to the PPM Privacy Officer at the address below.
PeachyPlum Market Ltd
109 Book Road West, Ancaster, ON, Canada L9G 3L1
Attention: Privacy Officer
Last updated on May 1, 2018.
This website is operated by Federally incorporated company 11020157 Ltd., doing business as PeachyPlum Market Ltd. or PeachyPlum Natural Skincare ("PPM/we/our/us").
By accessing and using our website (the "site"), you, the user, unconditionally agree to follow and be bound by the terms and conditions we set out here. These terms and conditions may change at our discretion any time, and without notice and any changes will be u[dated on our website and the applicable date of update noted, as above. All orders and purchases made through this site are also governed by these terms and conditions.
Use of and orders placed on this website are governed by the laws and the courts of the province of Ontario, and by the applicable laws of Canada. The user is also responsible for complying with these laws. The United Nations Convention on Contracts for the International Sale of Goods will not apply.
We reserve the right to correct errors and inaccuracies and change and update information on this website at any time without notice, including prices and item availability. All sizes and weights quoted are approximate. We do not guarantee the reliability of these descriptions and we will not be liable for any inaccuracy, error or omission in the information contained on this site in relation to the products and articles offered for sale by us, including their prices. All prices listed exclude applicable taxes and are in Canadian dollars and all delivery and any additional charges will be clearly displayed where they apply and will be processed in Canadian dollars. All prices listed on this site are subject to confirmation. You agree to pay all charges payable for your order. We reserve the right to limit the quantity of items that you may buy. We also reserve the right to cancel orders at our discretion.
We will use commercially reasonable efforts to deliver items as quickly as possible, and within any time indicated. However, we are not responsible for delivery delays beyond our control. We will endeavour to notify users if delivery is delayed. All items are delivered by a third party, and delivery is governed by their shipping contracts. We reserve the right not to ship to certain addresses in our sole discretion.
By using this site, you represent that you are of the age of majority in your jurisdiction. If you are a parent or legal guardian agreeing to these terms and conditions, you must monitor and supervise the use of this site by the minor and you are fully responsible for the minor’s use of this site, including all financial charges and legal liability that may be incurred.
The sale of products on this site may be subject to additional terms that will be made available when you place your order.
You are responsible for maintaining the confidentiality of the password used to access your account and restricting access to your computer. We are not under any obligation to verify the actual identity or authority of any user of a password and login name. We may rely on the authority of anyone accessing your account or using your password and will not be liable for any damages or expenses arising out of or relating to any unauthorized use of such account or password. You agree that you are responsible for all activities that occur on your account.
You agree to notify us immediately if the confidentiality of your account or password is compromised. We have the right to take any actions that we deem reasonable in such event provided that we will have no liability for any act or omission on this regard.
We may suspend or cancel your account at any time for any reason without notice or liability to you or any other person.
All textual and graphic content on this site, all materials, including the "PPM" name, logos and all related product and service names, slogans, images, text, illustrations, designs, downloads, icons, photographs, programs, video clips and written and other materials that are part of this site, as well as its organization and presentation, are subject to Intellectual Property Rights and remain our property. "Intellectual Property Rights" means patents, database rights, copyright, design rights (whether registered or unregistered), trademarks, trade names (whether registered or unregistered) and other similar rights, together with the right to apply for the protection of any such rights, owned by or licensed to us or one of our affiliates. Access to this site does not confer upon anyone license under our, our affiliates’ or any third party’s Intellectual Property Rights.
All design, text, graphics, their selection and arrangement and all software compilations, underlying source code, software, and all other material on this site are our copyright or are the copyright of its content and technology providers. All rights are reserved.
The materials on this site may not be copied, reproduced, posted, republished, sold or used in the participation in any sale of or exploiting in any way, any of the site’s contents. They may be downloaded, displayed, or printed by the user for non-commercial and lawful personal use only, and specifically for the sole purpose of placing an order with us or using this site as a shopping resource.
Images used on this site are used with permission or in accordance with applicable law. Reuse of them without permission may violate the privacy and publication rights.
This site may provide links to other websites. All those sites are independent from PPM's, and therefore we have no control over, and no liability for, those websites or their contents, or their use. We provide these links for your convenience, and you decide to access them at your own risk. Without limiting the foregoing, you acknowledge and agree that, as you have chosen to enter the linked website(s) we are not responsible for the availability of such external websites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
By submitting content on or through this site, by e-mail or telephone, or by otherwise disclosing, submitting or offering content in connection with your use of this site (collectively, "Content"), you represent and warrant that you have full right and authority to submit that Content, and that you have copyright and proprietary right over that Content. You further represent and warrant that any Content submitted by you to the site will not violate these terms and conditions or any right of any third party, including without limitation, copyright, trade- mark, publicity, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity and will not contain any personal information of any third party. You are and shall remain solely responsible for the Content you submit and you agree to indemnify us and our affiliates for all claims resulting from or relating to any Content you submit. You grant us a perpetual, royalty-free, irrevocable, transferable, unrestricted, sub- licensable right and license to use the Content however we desire, including without limitation, to use, copy, reproduce, disclose, modify, delete in its entirety, adapt, publish, display, translate, create derivative works from and/or distribute such Content and/or incorporate such Content into any form, medium or technology throughout the world and for any purpose without restriction and without compensating you in any way. We are and shall be under no obligation: (1) to display, maintain or use Content in any way; (2) to maintain any Content in confidence; (3) to pay to you any compensation for any Content; or (4) to respond to any Content. You hereby waive all your moral rights in the Content for the benefit of us, our affiliates and our respective successors, assigns and licensees.
You may not contribute, post or transmit unlawful, defamatory, or threatening material, which would constitute or encourage criminal offenses, or violate any law. We reserve the right not to publish, or to remove, any Content we deem inappropriate for any reason whatsoever. You represent and warrant that no Content submitted by you to this site will be or contain libelous or otherwise unlawful, threatening, defamatory, abusive or obscene material, or contain software viruses, disabling mechanisms, harmful content, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam". You will not impersonate any person or entity or misrepresent your affiliation to a person or entity. We and our affiliates take no responsibility and assume no liability for any Content submitted by you or any third party.
You are prohibited from violating or attempting to violate the security of the site, including, without limitation: (a) accessing data not intended for you or logging onto a server or an account which you are not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the site, overloading, "flooding", "spamming", "mailbombing" or "crashing"; or (d) sending unsolicited email, including promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. We will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to scrape, navigate or search this site other than the search engine and search agents available from us on this site and other than generally available third party web browsers.
This website should be accessed and used at your own risk. Though reasonable efforts have been made to ensure the website is current and contains no inaccuracies or errors, no guarantees are made that the website's content will be error-free, accurate, complete or current at all or any times. When a mistake is noticed, we will correct it as soon as possible and make reasonable efforts to notify affected users. This may mean that orders not yet shipped may be cancelled.
We are not responsible for lost, incomplete, illegible, misdirected or stolen messages or mail, unavailable connections, failed, incomplete, garbled, or delayed transmissions, online failures, hardware, software, or other technical malfunctions or disturbances, whether or not these circumstances affect, disrupt, or corrupt communications.
The laws of certain jurisdictions, including Québec, do not allow the exclusion or limitation of legal warranties and the exclusion or limitation of representations made concerning goods or services. If these laws apply to you, some or all of the exclusions or limitations below may not apply to you, and you may have additional rights.
This site is provided by us on an "as is" and "as available" basis. We make no representations or warranties, and provide no conditions, of any kind, whether legal, express or implied, as to the operation of the site or the information, content, materials, or products included on this site or services provided through this site. To the maximum extent permissible by applicable law, we disclaim all warranties and conditions of any kind, whether legal, express or implied (including warranties and conditions of merchantability, merchantable quality, quality or fitness for a particular purpose and non-infringement) relating to this site and any content. Without limiting the generality of the foregoing, we disclaim any and all warranties and conditions, legal, express or implied, for any merchandise displayed on this site and that this site will be error-free, current, uninterrupted, accurate, available, reliable, secure or complete. You acknowledge, by your use of this site, that your use of this site is at your sole risk. This disclaimer constitutes an essential part of these terms and conditions.
The above disclaimers shall survive indefinitely.
Insurance and financial-related information that may be provided on this site is provided for your general information only, and is not intended to substitute for, or provide, professional legal, investment, insurance, financial, accounting or tax advice. If you require any such advice, you should retain the services of a competent and/or licensed professional.
Some product and/or service descriptions, representations, warranties, guarantees, performance claims, and other content provided on this site are provided by our vendors, partners, and other third parties, and are not independently verified by us. The accuracy of such representations is the sole responsibility of the vendors, partners, and other third parties. While this site attempts to be accurate in its product and/or service descriptions, we do not represent or warrant that product and/or service descriptions or other content on this site are accurate, complete, reliable, current, or error-free. If you find that a product and/or service you purchase is not as described, your sole remedy is to return the product in accordance with our return policy, or cancel the service in accordance with the applicable service agreement.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. PPM reserves the right at any time after receipt of your order to accept or decline your order for any reason. PPM further reserves the right any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. Your order will be deemed accepted by PPM upon our delivery of products or services that you have ordered. We may require additional verifications or information before accepting any order. Notwithstanding the foregoing, you agree that, if we cancel all or a portion of your order or if we provide you less than the quantity you ordered, your sole and exclusive remedy is either that: (a) we will issue a credit to your credit card account in the amount charged for the cancelled portion or the quantity not provided (if your credit card has already been charged for the order) or (b) we will not charge your credit card for the cancelled portion of the order or the quantity not provided. Do not assume that a cancellation or change of an order you have placed with PPM has been effected until you receive a confirmation from PPM via email or the Site. As stated above, you will be responsible for, and your credit card or third-party payment account may be charged for, the payment of all fees associated with orders already processed or shipped before your cancellation/change request or a request to terminate your account was received. Accepted orders exceeding item quantities or weights considered reasonable for normal personal use may be shipped by own arrangement via Courier, or in person, from our distribution facility, with an agreed collection date and time. The product and condition thereof must be accepted and signed off prior to the shipment leaving our facility. All responsibility including product damage, shipping errors become that of the purchaser at the time it leaves our facility.
This Site is provided solely for retail customers. The Site shall not be used to purchase products for re-sale or export. You represent and warrant that by placing an order via the Site that you are not a reseller, dealer, exporter, or distributor who resells the products offered by us. Site does not accept orders from any reseller, dealer, exporter, or distributor who resells our products. Site reserves the right to immediately bar access to the Site and terminate the account of any user who violates this provision. View our Wholesale Policy.
A failure to exercise any right or remedy will not affect any right or remedy nor alter the obligations, which we have to each other.
These Terms and Conditions between PPM and you, the user, supersede all prior agreements and understandings pertaining to this subject matter.
The delay or failure by us to act with respect to a breach of these terms and conditions by you or others does not constitute a waiver and shall not limit our rights with respect to such breach or any subsequent breaches.
We make no promise that materials on this site are appropriate or available for use in locations outside Canada, and accessing this site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside Canada, you do so at your own risk and are responsible for compliance with local laws as may apply.
Where we take payment for an order in Canadian Dollars, we are not responsible for the exchange rate at which a bank charges its customer, or for any additional charges it makes. In addition, any refunds are made in Canadian Dollars and we are not responsible for the exchange rate at which a bank charges its customer, or for any additional charges it makes.
As a small home-based business, we wish to sell as many PeachyPlum products as we can. However, there are some strong reasons why sometimes we must refuse a sale.
We like to be open and transparent with all of our customers, so we would like to explain why we choose to limit bulk purchases. PeachyPlum Market has a policy of no bulk purchasing and no resale of our products. We define ‘bulk purchasing’ as an order of more than $500, more than 5 items of the same individual product or repeat buying patterns, which may represent more than normal personal use.
Reasons for the policy are as follows:
UNIQUE BULK BUYS FOR SPECIAL EVENTS
We of course understand that sometimes a bulk purchase is necessary for unique, one-of-a-kind events, birthday party goodie bags, wedding favors or corporate gifts. We would love to work with you to create something for your special time. Please contact us to discuss your needs so that we can assist you in your special order by either completing the Customer Contact Form or emailing us at email@example.com.
We hope that you understand why we DO NOT allow bulk purchasing. Please shop with us in small amounts, frequently & enjoy the benefits of PeachyPlum’s Fresh, Handcrafted, Natural Skincare.
We are excited to welcome you as a PeachyPlum Insider. You will be the first to know about upcoming new products, specials and events. We'll keep you in the loop, but never overdo it - promise! Join us and subscribe to receive your code for 10% off your first order of $25.00 or more.